I AM INTERESTED IN PURCHASING, BUT NOT SURE WHAT SIZE TO ORDER. WHAT DO YOU RECOMMEND?

Our sizing is fairly consistent with typical european sizing. To give you the best guess if you wish to order before trying on, take your street shoe size and go down a half size for a dance shoe. For example; you normally wear a size 6 in street shoes,
you will most likely wear a 5.5 in dance shoes. The next step is to convert that to our sizing model.
A size 5.5 would be equivalent to a 35 on our sizing model.
If you normally wear a 6.5, go down to a 6 and that would bring you to a 36. Our sizing model is on the half size, what that means for you when sizing yourself is choose the size that is less likely to be too small, we can always supply a thicker insole if there is just a half size difference.

I TRIED ON MY BOOTS, HOW DO I KNOW IF THEY FIT?

When you get your boots, put them on exactly how you would wear them while dancing. If possible have someone else feel your foot with your full weight on the foot. We like our boots to fit almost like a ballet shoe. Your toe should be at the top and your feet should be snug, but not too tight that your foot can’t breathe. When measuring the width, be sure your foot is not rolling over the sole. If your foot seems too wide but the length is good, we recommend ordering that size in a wide.

ARE BOOTS AND SANDALS SIZING CONSISTENT?

Generally in a sandal you will be a size down from what you wear in a boot. Sandals should fit where your toe is as close to the edge as possible. You don’t want extra shoe past your toe in length.

I ORDERED MY SHOES, HOW LONG UNTIL I RECEIVE THEM?

General time frame is 4 weeks for your order to get to you. The timing very much depends on the status of the product you ordered.
If we have it in stock with a supplier near you, it could get to as quickly as 2 weeks. If the product you ordered is not in stock and needs to be made to order, it could take up to 8 weeks.

HOW CAN I KEEP MY BOOTS CLEAN AND LOOKING NICE?

Our microfiber boots, lace flats and canvas sneakers have a fabric based shoe upper and can be spot cleaned with cold water and mild cleaners. If you wish to apply a stain repellent, you can apply a fabric protector to the shoe (but not the sole itself)

WHAT IS THE OUTSOLE ON THE SHOE, AND HOW DO I MAINTAIN IT?

The outsole is the part of the shoe that touches the floor. All of our products have a natural suede outsole. To maintain good traction it is recommended to brush the outsole with a wire brush on a regular basis.

MY SHOES HAVE STRETCHED OUT, CAN I MAKE THEM FIT MORE SNUG AGAIN?

Most certainly! We offer a variety of specially made replacement insoles that will make that trusty pair feel secure on your feet again. Contact us for details, or visit us at one of our event booths.

MY SOLES ARE SHINY, DO I NEED A NEW PAIR?

Soles that are shiny are usually just that way because the shoe hasn’t been brushed for a while. Your shoe is probably fine as this is not a sign of the shoe wearing out. In most cases it’s just packed from floor grease and other particles, and a good brushing with a wire shoe brush will usually restore the suede finish and improve traction.

MY HEEL IS PEELING ON THE EDGES OR COMING LOOSE, WHAT DO I DO?

If your outsole or heel leather is peeling we recommend gluing edges with E6000 Craft Adhesive. Or you can always come visit us at any of our booths and we’ll fix it for you for free.

MY HEEL IS WEARING DOWN, OR THE LEATHER WENT MISSING. CAN YOU FIX IT?

Absolutely! We provide replacement heel patches for all our dance shoes and boots. Just contact us and we can get you a replacement. Or you can always come visit us at any of our booths and we’ll fix it for you for free.

I'VE LOST A BELT, SHOE LACE, INSOLE ETC. DO YOU PROVIDE REPLACEMENTS?

Yes we do! Contact us via email with what you need and an explanation of how the part got lost to obtain a replacement for a small handling fee.